What we DO
In partnership with the Community Relations and Enrollment teams, the Customer Service Agent is responsible for building, executing and maintaining communication, primarily with technology communication tools, for all perspective and current families being served at CPCD.The goal of this position is tocommunicate and engage quickly and efficiently with families through various methods to maximize access to CPCD's early education programs for eligible children/families.
Requirements
High school diploma or equivalent education
Preferred:
Knowledge of local community resources and agencies
Knowledge of Colorado Springs and neighborhood demographics
Some college credits in business or social work, or related field
Knowledge of community outreach, communication/awareness building principles, and multiple communication platforms
Ability to network and build relationships with CPCD parents, individuals, agencies and other stakeholders
A strong grasp of basic technology, managing files and records, completing forms and working in a database
Demonstrated ability to innovate and adapt approaches to evolving challenges
Possess interpersonal skills to interact with the public and work with families and staff in a professional, respectful manner. Strong customer service orientation and conflict management skills
At least one year demonstrated experience in customer service in a nonprofit or social services field, working with vulnerable populations
Excellent written and verbal communication skills
Bilingual in Spanish and English
Demonstrated initiative within a team atmosphere
Top 3 Skills
The top three skills are those skills identified to provide employees with the greatest success while working in this position. You can click the Resource button below to find helpful articles, trainings and more for each individual skill.
Time Management/ Organization
Team Collaboration
IT Professional Development Course
