What we DO
Responsible for receiving visitors and telephone calls and offering excellent customer service. Interviews families and assists with the completion of all required eligibility paperwork for CPCD programs. Monitors large caseloads and waiting lists and works with CPCD staff and partners to maintain full enrollment.
Requirements
30 semester college credit hours in
business
human services
or
closely related field
Successful and relevant work experience may be accepted in lieu of college credit
At least one year’s general office or office management experience.
Knowledgeable and skilled in the use of common office equipment, complex telephone systems, computers, and computer software programs such as Microsoft Office, Outlook and other software programs to enter and/or process information data
Must be motivated, professional, reliable, detail oriented, and organized. Must be able to work in a fast-paced environment with numerous deadlines
Knowledge of administrative and clerical procedures and practical application of systems such as word processing, data entry, managing files and records, designing, and accurately completing forms
Possess interpersonal skills to interact with the public and work with staff in a professional, respectful manner. Strong customer service orientation and conflict management skills
Preferred:
Bilingual English/Spanish
Top 3 Skills
The top three skills are those skills identified to provide employees with the greatest success while working in this position. You can click the Resource button below to find helpful articles, trainings and more for each individual skill.
Interpersonal Communication
Team Collaboration
Time Management/ Organization
